Troubles?

• To play Media files you need an audio card and speakers. You also need a modem or connection to the Internet capable of 28.8 Kbps or faster.
  
• You must have Windows Media Player. The player is available for free at the Microsoft download Website.http://www.microsoft.com/windows/windowsmedia/download/default.asp
  
• If you have installed the Player, and restarted your computer and you are not getting any signal or any messages, then please consult the help files for your web browser, or
  
• If WINAMP has been set as your default player, you will need to make Windows Media Player your default player.
  - Go into Tools/Options/Formats in Windows Media Player and select it as the default player for Windows Media file formats.
  - Click the "Live On Air" link on the ckua.com homepage and WMP will launch automatically.
  - If not, try again going to File/Open URL (In Windows Media Player) and enter this URL: mms://media.ckua.com/ckua1 or http://media.ckua.com/ckua1
  
• If you get the following message when you try to listen online.  "Windows Media Player cannot find the specified file. Be sure the path is typed correctly. If it is, the file does not exist at the specified location, or the computer where the file is stored is offline."
  - Try going to File/Open URL in Windows Media Player and enter this URL: mms://media.ckua.com/ckua1 or http://media.ckua.com/ckua2
  
• If you are running Windows XP with Service Pack 2 with Windows Media Player 9/10 and when you connect to CKUA's online stream, you get the introduction from one of the announcers, but when it goes to connect to the broadcast, it times out and never buffers; or it times out after about 90 seconds and then connects follow these instructions to rectify the problem:
  
  For Windows Media Player 9
  - Click on Tools/Options then the Network tab,
  - Unselect the radio button that says UDP, click apply and then close out of that window.
  - Close the player and relaunch the stream using http://media.ckua.com/ckua1
  
  For Windows Media Player 10
  - Click on Tools/Options then the Network tab (right-click at or near the top of the player)
  - Unselect the radio button that says UDP, click apply and then close out of that window.
  - Close the player and relaunch the stream using http://media.ckua.com/ckua1
  
• If nothing seems to work, you can contact our webmaster and indicate what version of Windows / Apple / Linux and which player and version you are running or call 1-800-494-2582.

- Launching Windows Media Player
- Go to Tools/Options/Player
- Make sure "Connect to the Internet..." is checked. (Last option on the bottom of the page).

Note: Linux Users

You can download a version of Media Player at

http://avifile.sourceforge.net or

http://www.mplayerhq.hu/homepage/design6/news.html

Also, there is a version of Windows Media player for Solaris.

The direct path is mms://media.ckua.com/broadcast
We have found that using KDE's front end, kmplayer buffers about as quickly as it would on Windows Media Player. Granted the quality will be affected by your available bandwidth. Another option is mplayer but it takes longer to buffer properly.

Note: Mac Users or Windows 95 users

If you have an 'older' version of Windows, or on a Macintosh, it will be necessary to download an updated version of Windows Media Player in order to hear CKUA online. To do this, just click here and follow the instructions for a free download:

http://www.microsoft.com/windows/windowsmedia/download/default.asp
If your computer uses any other version of the Windows operating system, you already have Windows Media Player as part of your package and you will be able to hear CKUA already just by clicking the "Live On Air" button on the CKUA HomePage.