• Chapter representative contacts Receptionist by telephone, fax, or e-mail requesting merchandise for an event.

• Volunteer Coordinator arranges with the Receptionist to prepare a bin

• Receptionist sends merchandise bin to the designated Chapter volunteer

• Merchandise will be sent to the designated Chapter volunteer 7days prior to the event.

• Merchandise for events occurring in Edmonton may be picked up or delivered to the designated Chapter volunteer.

• Designated Chapter volunteer may pick up merchandise during office hours

• Merchandise may be put on a bus to be picked up by a designated Chapter volunteer

Forms of Payment

Customers may use cash, credit card, or personal check when purchasing CKUA merchandise.

Cash: Fill out receipt book

Receipt should list each item sold, including size and color

Staple cash to yellow copy of receipt and put in cash box

For coins put in envelope, seal, and staple envelope to receipt

Credit Card Payment

Swipe card with numbers face up

Make sure the Expiry Date is on slip and get phone number and area code

Put appropriate slip Visa or MasterCard over the credit card

Cheque:

Ask for one piece of identification (drivers license number, or credit card) record number on the back of the cheque

Issue receipt

Staple yellow receipt to cheque

Please get the customer’s phone number

CKUA Merchandise volunteers will be required to wear a name badge.

Dress: Casual

Dress for the weather (sunglasses, sunscreen, insect repellent).

• CKUA Merchandise Volunteers act as ambassadors for CKUA
• At no time should a volunteer speak to policies, or operational and management issues related to CKUA.
• Conduct yourself in a business like manner
• No alcohol is allowed during your shift while on CKUA business
• WCB and CKUA’s insurance policy cover volunteers while they are on CKUA business.
• CKUA volunteers are not responsible for lost or stolen merchandise while they are volunteering with CKUA.
• If merchandise is lost or stolen report it at once to CKUA.